Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays).

Please note:

  • Orders are not shipped or delivered on weekends or holidays.
  • During high-demand periods, processing times may be slightly extended.

Shipping Times

Estimated delivery time: 10-14 business days

Important:

  • Delivery times are estimates only and are not guaranteed.
  • Delays may occur due to carriers, customs, weather, or other external factors beyond our control.

Shipping Rates

Shipping costs (if applicable) will be calculated and displayed at checkout.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 1–3 business days for tracking information to update.

Incorrect Address Disclaimer

It is the customer's responsibility to ensure that all shipping information is accurate.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.
  • We cannot guarantee address changes after an order has been processed.

Please review your order carefully before placing it.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

If your package is marked as delivered but you have not received it:

  • Please contact the carrier directly.
  • Check with neighbors or your local post office.

Shipping Delays

We are not liable for shipping delays caused by:

  • Courier issues
  • Customs clearance
  • Weather conditions
  • Incorrect shipping information
  • High seasonal demand

Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees.
  • These charges are not included in the product or shipping price.

Failure to pay customs fees may result in:

  • Delayed delivery
  • Return or disposal of the package without refund

Order Changes & Cancellations

Once an order has been processed or shipped, we are unable to:

  • Modify the shipping address
  • Cancel the order

Please review your order carefully before placing it.

Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability.

Contact

If you have any questions regarding your order or shipment, please contact us at:

support@pocketrider.co